Our client is a leading vendor of dealership software enjoying a major growth phase. Reporting to the Implementation Director, the Lead is responsible for the successful installation of a complex software solution for Marine, Recreational Product and Commercial dealers. The Lead is a key member of the Implementation Team which includes training, web site building, data migration, and dealer department level functional experts. The Lead works closely with the Sales and Account Management teams to understand the needs of the dealer and will customize the on­boarding process accordingly.

To enable a high quality implementation experience, the Lead coordinates the activities of select training and data migration experts. The Lead follows up with the customer after installation to ensure that every employee at the dealership is proficient with the product and has a high level of satisfaction. The ideal candidate must have a strong background in dealership software deployment.

As the key point of contact for both customers and internal stakeholders during the implementation process, the Lead will set and communicate project milestones, the estimated timeline, and the specific deliverables for each member of the Implementation Team.

Major Responsibilities/Decisions:

- Managing multiple dealer implementation projects simultaneously

- Understanding our new clients’ business needs so we can offer the best solutions during the set­up and configuration processes

- Creating a project plan in conjunction with the training, web site set up, and data migration managers that delivers resources to our customer in a timely and efficient manner

- Keeping all contributors informed of deliverables, expectations, and any changes to the original implementation plan as well as tracking the overall progress of the implementation

- Diagnosing and solving problems as they arise during the implementation process, and always following up with the new client so they remain informed of any issues

- Actively driving the implementation process through communication, organization, and client management

- Ensuring that handoffs between sales, account management, and the implementation team are seamless for our customers

- Must be willing to travel up to 70% within your region

Requirements:
- Minimum 3 years in an implementation lead role for a CRM or DMS product

- SaaS experience

- Dealership knowledge

Location: Candidates may reside anywhere on mainland USA as long as they are near a major airport

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Learn about Your Recruiter, Then Make a Connection

Firstly, realize that a head hunter is a person too. We respond to stimuli, positive or negative. We are driven by the desire to make a buck, yes, but many of us also enjoy helping people advance their careers and there is a certain thrill to consummating a good match. We prefer to work with candidates that we feel are  marketable and that we enjoy working with. Take time to learn about your recruiter. What kind of roles does he/she work on? What kind of clients are they working with? What industry knowledge do they have? How can you build a mutually beneficial relationship? Is there any way you can help them find new clients or candidates for their job openings? Could you introduce them to other professionals in your universe?  Is it possible to teach the recruiter about your experiences and skills so they will be better able to represent you & your accomplishments? Ask them how frequently you should check back with them to review their openings and be sure to follow that time-frame.

The Power of a Referral

Let me assure you, recruiter’s remember referrals and think positively of the referrer of quality candidates. If you put some serious thought into your referral and refer good matches to current openings, even better.

You MUST Follow-up with the Recruiter

Whether you have someone to refer you to the recruiter or not, send them your resume and cover letter and follow-up with a phone call. Recruiters typically get so many resumes, it’s conceivable that your email/resume may not be opened and digested properly by the person you need to reach. The follow-up call is crucial. It takes the contact to another level. If you don’t get a  return call immediately, have patience. Recruiters have trouble returning all of the calls they get. It’s not for lack of interest; there just aren’t enough hours in the day. Wait a few days and send a second, gentle reminder that you’d like to chat, with the resume enclosed a second time.

Presenting Yourself (Realistically)

Assuming you are now in contact, you need to present your skills, experience and search objectives to the recruiter. These should be carefully thought out in advance and they should be realistic. If you have been a Manager for only a year or two and ask for a VP role, you’ll be wasting everyone’s time and your recruiter will be unlikely to help you. If your current job pays $100K and you apply for a job that pays double that, ditto. If you are applying for a job in an industry that you have no experience, you’ll need to explain how your skills are transferable. You might consider asking the recruiter’s opinion as to the feasibility of your goals.

Clearly, the best way to make an impression is to do a face-to-face interview with the recruiter. Many recruiters will only make time for candidates who fit a current opening so you may have to wait for that to happen to meet the recruiter. Most recruiters have “opportunity” pages on their websites. Keep an eye on those pages (set up an RSS job feed if possible) and, in the interest in building a relationship, if there’s no job for you, think about referring for one of the current openings.

Maintain the Connection

If you do get a call from a recruiter that you believe could be of assistance in your career development, but the job they were calling about is not a fit, take the initiative to stay in touch. Call them every few weeks (or months depending on whether you are actively or passively looking) to remind them of your interests. Send them an interesting article, a contact or a website to review. Re-market yourself by positioning your name and your career plan in the front of their minds.

You would be surprised how few candidates are working their recruiter  relationships in this manner. I believe you can greatly enhance your chance of success with recruiters with these marketing concepts.

Stay tuned for some great ideas on presenting your skills, experience and career goals to the recruiter…

Major Responsibilities/Decisions:- Recruit and hire a 15-person implementation team over the first 12 months on board
- Manage multiple dealer implementation projects simultaneously
- Understand clients’ business needs so we can offer the best solutions during the set-up and configuration processes
- Create a project plan in conjunction with the training, web site set up, and data migration managers that will deliver resources to our customers in a timely and efficient manner
- Develop an efficient, high quality web site building process
- Respond to implementation questions that arise during the pre-sales and contract negotiations
- Define the roles and responsibilities of implementation team
- Define the scope of the implementation process, the steps necessary for successfully completing the process, project milestones, and the estimated timeline
- Lead training/change management efforts and work closely with HR training department and outside industry experts on creation of training curriculum
- Utilize surveys and metrics to determine customers satisfaction with the implementation process and make adjustments as required to improve performance

Management: Direct reports include the Training Manager, Data Migration team, Web Site Set Up Manager, and Implementation Leads

Experience required:
- Minimum 5 years in an implementation manager role for a DMS/CRM product
- SaaS experience
- Dealership knowledge

Location: Virginia (some relocation assistance may be available)

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This is a unique opportunity to join one of the most exciting, international vendors of wireless, LTE-ready backhaul selling microwave-based wireless solutions to mobile and fixed line carriers and private network operators. They deliver voice and premium data services to their growing client base. Their multi-core radio technology sets a new standard in microwave technology. Focused on direct sales, the Sales Director will cover all of the southwestern USA, ideally based in the Silicon Valley area. This work-from-home position requires a self-starter with a proven track record and an existing presence in the wireless industry.

Roles & Responsibilities:

The Sales Director is a highly strategic role with responsibility for the overall sales related activities within the assigned territory and/or customers. In addition the role requires excellent knowledge of the market conditions, competitive position of the company and the specific challenges faced in the territory. A good analytical and financial ability is also essential combined with excellent management and inter-personal skills. Able to multi-task and provide accurate and concise status reports and deliver the sales revenue, gross margin and contribution margin according to plan.

General:
• Achieve or over-achieve the sales goals and strategies
• Take direct responsibility of sales efforts
• Work closely with peers to achieve the overall company objectives in terms of growth, profitability and sustainability throughout the region
• Establish long term brand building initiatives that help the business in the region
• Contribute to revenue growth, gross margin improvement and contribution margin improvement
• Deliver weekly, quarterly and annual sales performance, and bottom-up forecasts
• Provide routine weekly, monthly and quarterly reporting including SalesForce

Qualifications:

• MUST HAVE solid track record selling microwave-based wireless solutions to the carriers and to private network operators in the western USA region
• Advanced education in Business Administration, Electronics & Communication Engineering or similar
• A minimum of 10 years of relevant sales experience, both direct and via channels, in the telecom industry
• Strong organizational, leadership and commercial skills
• Strong process orientation; well-structured and well organized, ability to manage and prioritize multiple tasks
• Excellent financial, quantitative, and analytical skills; Ability to understand and summarize highly complex deal structures
• Ability to adapt quickly to changing situations and adjust models in response to business events.
• Ability to manage time and resources effectively, meet deadlines and execute on strategic objectives
• Excellent verbal and written communication skills, including the ability to communicate and present both internally with the company and externally with customers in all levels
• Self-motivated, high integrity, professionalism, and with the ability to work well with others and driven to be successful

Compensation: Base salary $100,000 to $110,000 target income $165,000-185,000 plus a comprehensive benefit plan
Location: Silicon Valley area, CA, USA

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Candidates must have a minimum of 2 years of sales of software & services, ideally CRM, to auto dealerships.

Experience with Salesforce.com is preferred and travel is within a defined territory is required.

Location: Ideally candidates should reside in the Atlanta region. The sales territory includes the GA – AL – FL tri-state area.

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Location: Toronto, ON, Canada.

Compensation: Our client offers a significant commission for each sale that occurs. Income will be commensurate with your experience and sales abilities.

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