Sales Executive – Contact Centre Solutions - Toronto

Position Summary

This enterprise sales position focuses on selling mission critical Customer Interaction Management and Interactive Voice Response (IVR) solutions to medium and large enterprise clients. Sales Executive is responsible for developing revenue through New Business Generation, Strategic Account Development, Installed Base Account Management and Partner sales.   

Duties & Responsibilities

·         Meet quarterly and annual sales targets and maintain a corresponding sales funnel. Managing customers and pipeline as account base grows

·         Accurately developing and managing forecasts, while properly communicating progress against those forecasts

·         Prospecting, qualifying and developing new customer sales opportunities

·         Driving growth by identifying and closing new business and market opportunities

·         Enhancing and optimizing business with current customers

·         Responsible for proactive outbound programs and lead generation

·         Qualifying leads and focusing on maximizing profits and revenue

·         Securing necessary in-house resources to present customers with full technical detail regarding features and functionality

·         Consulting with prospective customers to develop best solution for business needs

·         Developing reference accounts

·         Provide onsite and remote presentations.

·         Attend tradeshows and other events as required to stimulate opportunity generation.

·         Prepares regular sales activity reports as required

Education

College or University level education in business/marketing or equivalent experience.

Experience

·         A proven track record in sales is a must.

·         Results-driven individual with consultative sales experience in the contact center industry

·         Thorough knowledge of contact center technologies, including IVR and CTI

·         Demonstrated ability to succeed at the most senior levels within organizations

·         Aptitude for recognizing the customers’ pain and identifying the appropriate solutions to complex issues

·         Exceptional communications, presentation, and negotiation skills

·         Proven track record of delivering new business revenue against sales targets

·         Willingness and drive to build a new territory

Location:  Toronto, some travel across Canada will be required

International Business Development Manager

This Canadian-based software vendor sells solutions to state- and municipal-level departments of transportation. They are looking for a solution sales specialist, ideally with experience selling a technical solution to government accounts. This position is located in Mississauga, Ontario.

Summary

The Manager is an outside sales professional, responsible for developing business opportunities throughout Europe, Asia and the Middle East.  An experienced Sales Professional with a proven track record of success in selling complex, long lead-time, specialized equipment and/or professional services is most suitable.

Responsibilities

• Meet quarterly and annual revenue targets.
• Travel extensively to meet with clients and prospects (Departments of Transportation) to provide technical sales presentations and to develop relationships with decision makers.
• Work with existing Sales Distributors) in order to facilitate sales within key geographies and grow a first-class worldwide network of Sales Distributors in new geographies.
• Provide input into the strategic planning process for your territory.
• Prepare sales proposals and quotations to both Distributors and End Customers.
• Forecast sales opportunities and enter detailed opportunity information into the CRM.
• Lead the efforts of non-sales staff in the performance of field trials and demonstrations for customers and prospects.

 Minimum Skills/Characteristics/Education/Experience

• Skills
  • Superior written and spoken command of the English language.
  • Superior technical presentation skills.
  • Strong time management skills and organizational skills.
• Characteristics
  • Driven yet ethical.
  • Enthusiastic and upbeat with a great sense of humor.
  • Seeks to first understand; then to act.
  • Strong communicator and excellent team player.
• Required Experience
  • Minimum five (5) years experience within an International Sales role which has required you to travel extensively.
  • Ability to travel 20%-50% Internationally

 Desirable Skills and Education

• Skills
  • An interest in, and an ability to communicate in, languages other than English. French, Spanish, Mandarin and Arabic (Modern Standard) are desirable.
  • .
• Education
  • Ideally, a P. Eng. in Civil Engineering or technical university degree (minimum: College technical diploma)

Compensation:  Base $50,000, target income $100,000 plus a competitive benefits package. 

Location:  Mississauga

Account Managers – Retail Systems - Montreal & Toronto

Join a significant international player in the tier two retail solutions space (i.e., chains in the $60-300m in revenue and/or 75-300 stores) as they grow across Canada. Our client is looking for a seasoned veteran with established contacts in the retail sector to sell two distinct territories: one includes the 613 area code, Quebec and Eastern Canada and the other is the GTA region. 

Reports to:                VP Sales         

Role:

• Achieve sales revenue and GP  target from assigned territory and industry segment
• Develops and implements strategies to increasing revenue and GP from assigned territory

Key Responsibility Areas:

• Achieves annual and quarterly revenue and GP targets
• Identifies and documents account organization structure including all decision makers and decision influencers involved with Our products and services
• Establishes and maintains effective relationships with all account decision makers and decision influencers involved with our products and services
• Establishes, implements, and documents sales strategies to penetrate accounts through multiple decision layers and identifies new product and service opportunities
• Establishes, implements, and documents sales strategies to introduce all our products and services to account decision makers and decision influencers   

·         Develops forecasts and funnel reports and update customer data into the CRM system

·         Completes reporting documentation including monthly account profile reports

·         Maintains up-to-date understanding of  our products, services and target  industries

·         Develops and coordinates presentations for our products and services.

·         Ensures that proper technical and administration services are provided by our support staff.

• Operates within expense and budget guidelines

·         Operates within the  our administration, contractual, and technical guidelines

Skills/Knowledge/Experience Required:

Track Record

·         5 + years of progressively more successful sales experience.

·         5 + years track record of achieving and exceeding progressively larger revenue and GP targets.

·         5 + years track record selling $1M+ software solutions to medium-size and large Canadian retail customers.

·         5 + years track record selling $1M annual services contracts to medium-size and large Canadian retail customers

•   3 + years experience with complex selling and strategic selling methodologies

Proven Ability

Proven ability to:

• penetrate accounts through multiple decision layers to search for and identify new product and services opportunities
• establish and maintain effective long-term relationships with business decision-makers and decision influencers
• up sell and cross sell all our products and services
• work autonomously
• strong negotiation skills

Application & Technology Knowledge

• Solid understanding of retail applications including Wan and LAN connectivity, POS hardware, POS Services, typical in-store applications, head office merchandising applications, and ERP applications. 
• Reasonable understanding of retail technology solutions
• Ability to quickly acquire superior knowledge and expertise in all  our  products and services

Education

• University education in business or technology

Location: Montreal

Compensation: $80,000 base salary, expected earnings $160,000+

Senior Product Specialists/Consultants - USA Various Locations

Recognized by as one of North America’s Fastest 500 Growing Technology Companies for 2010, the company is the market leader in hardware and software for core network services.  The company is experiencing unprecedented growth and looking to expand its North American team.

Summary

As a Senior Product Specialist/Consultant, the individual will be responsible for driving the design and implementation the company’s products, which offer a revolutionary way to manage core network services. The Professional Services team assists clients and partners in achieving their strategic vision through a successful technology solution implementation and well as product education services.  We provide technical and engagement management guidance and deep product subject matter expertise, executing on our engagements with the highest degree of quality and client satisfaction.

As a Senior Consultant, the candidate will work with Pre/Post Sales Engineering and the customer’s staff to design and implement the proposed solution architecture. The candidate will partner with key network engineering and operations staff and management, to design a solution which meets the function, security, and operational requirements. The ideal candidate will have a strong networking background, be a Subject Matter Expert on the product set, have excellent technical communication skills, along with experience in effectively and expeditiously facilitating a complex solution design. A strong background in project management, conflict resolution skills, and experience navigating around common technology implementation pitfalls is required.

Duties and Responsibilities:

• Provide technical post-sales design and implementation services
• Function as the key technical resource in the development and implementation of network design, architecture, and operational usage of the solution
• Support fellow employees (pre-sales engineers, implementation resources, and partner consultants) on their projects
• Provide subject matter expertise during project definition phase as needed.
• Provide regular feedback to customer and company project team on the progress and status of active projects.
• Develop final reports for each project, capturing the solution design and system settings implemented
• Develop & document consulting methodologies & best practices.
• Mentor newer consultants within the team in developing stronger consulting skills.
• Assume leadership on engagements and work without direct supervision, interfacing with customer IT and business-function leaders
• Provide critical feedback to Product Management and Engineering Teams

Required Skills: 

• Working knowledge of networking technologies, including: TCP/IP, DNS, DHCP, SNMP
• Working knowledge of Microsoft and Linux/UNIX operating systems
• Basic scripting capabilities (Perl, shell, Java, VB, etc…)
• Excellent written and verbal communication skills
• Ability to manage project deliverables and timelines, navigate through obstacles, and achieve customer delight
• 3 to 5 years of progressive technology services experience
• Ability to think quickly and take risks commensurate with responsibility
• Ability to work with all levels of management and technical support to further the goals of the engagement
• Ability to work in high-pressure client-environments with aggressive deadlines
• Quick learner who is able to implement new technologies or processes in demanding, changing environments, and establishing realistic yet aggressive timelines
• Comfortable working with unproven/challenging new concepts
• Desire to learn new and different approaches
• Excellent problem-solving, analytical and time-management skills
• Self motivated individual who works without direct supervision and pursues goals with tenacity and creativity.
• Exercises independent judgment in developing methods, techniques and evaluation criteria for obtaining results.
• Understands and accommodates competing political demands in customer organization and displays strong situational analysis, problem solving and decision making skills.
• Maintain professional demeanor and appearance at all times.
• Ability to travel 60-80% of the time
• Evening and Weekend work required on occasion

Desirable Skills:

• Strong networking background with layer 2/3 experience
• Experience with ISC BIND and/or other DNS/DHCP servers
• Advanced scripting capabilities (Perl, shell), Java, VB, etc…)
• Project leadership/management experience, communications, technical planning, and leadership skills, particularly with project and cross-functional teams
• Demonstrate initiative, creativity, and problem solving skills
• Disciplined, self-motivated and detail oriented team player
• Post secondary or an equivalent combination of education and/or experience.
• Technical writing skills (white-papers, technical articles, solution design documents, etc…)
• Excellent communication skills and strong project management acumen.
• Comfortable presenting project outline and status to key decision makers at the  staff and senior management level
• US Citizens with security clearance preferred

Compensation: USD$110,000 base salary + $10K bonus and stock options

Location: There are 5 major US cities that are primary targets (NY, DC, Chicago, Sault Lake City, and LA), but anyone who lives near a major US airport will be considered

Our client is a multi-national company with over 35 years of highly specialized experience in Infrastructure Management technology services.  The company’s mission is to provide premium quality information gathering products, services and support to infrastructure and transportation organizations throughout the world.

They have an immediate opening for a Marketing Coordinator in their Marketing & Sales department.  They are looking for an experienced, highly motivated individual to join our company in Mississauga.

Reporting directly to the Director of Marketing & Sales, the Marketing Coordinator is responsible for preparing and submitting proposals and product quotes for government tenders in collaboration with account managers.

§  Coordinate all aspects of trade show/conference participation.

§  Layout/design of marketing material (posters, newsletters, CD covers, flyers, ads)

§  Prepare and distribute press releases and new product announcements

§  Advertising and media coordination

§  Editor of e-newsletter for broadcast to clients and prospects

§  Maintain database of clients and prospects

§  Maintain and update marketing collateral and proposal/quotation boilerplate material

§  Assist in website maintenance/updates

§  Assist in department budget preparation

§  Track and issue quotes for customer service agreement renewals

§  Monitor e-procurement sites for upcoming opportunities

§  Coordinate with a variety of internal departments (Project Management, Engineering, Accounting, Production) when required

§  Coordinate with external communications resources on special marketing projects

§  Provide administrative support for General Manager and other management

§  Maintain industry memberships, promo incentives

§  Maintain and update files and E-mail/phone response to customer/client as required

§  Other duties as assigned

• College or University Diploma/Degree preferred

• Minimum 3-5 years of relevant experience ideally supporting a team of technology sales reps where proposal writing is a key component of the job
• Experience with Web/Digital Media
• Strong proficiency in Microsoft Office Suite to include Adobe Creative Suite and Quark Express
• Strong organizational skills and the ability to operate in a fast-paced and highly interactive team environment;
• Excellent verbal and written communication skills;
• Ability to multi-task
• Accuracy and good analytical and problem solving skills;
• Ability to work with minimal supervision
• A enthusiastic team player

Compensation: Base salary up to $40,000

Our client is a profitable and rapidly growing leading provider of enterprise-class network solutions. Their award-winning products are helping meet the rising demands of small-medium enterprises, government, military, financial services, retail and manufacturing organizations

worldwide.

They are looking for a dynamic, self-sufficient individual looking to  develop a career in technical product support.

The Technical Support Analyst works directly with customers on a daily basis to resolve technical product issues, and also acts a primary point of contact for questions about the company’s products.

Working as part of the Customer Care team, the Technical Support Analyst is part of a world-class team and organization that strives to ensure that Customers receive the answers and/or solutions required in an efficient and effective manner that meets or exceeds turnaround expectations. This position reports directly to the Manager, Customer Care.

• Provide customers with electronic and telephone-based technical product support

• Configure and troubleshoot the company’s products

• Work in a 24/7 environment with the flexibility to work rotating shifts

• Track support case activity in an automated support portal

• Produce and publish customer-facing knowledgebase content

• Willingness to participate in the Support On-Call rotation

Qualifications

• Strong understanding of internet and network technologies such as TCP/IP, SMTP, SNMP, DHCP, DNS, WINS, and FTP

• Background or experience with networks in mixed environments including Linux, Unix and Microsoft

• Knowledge of Linux and Microsoft Windows operating systems

• Familiarity with Java, PostgreSQL, or JBoss is an asset

• Strong oral and written communication skills

• Ability to quickly learn new technologies

• Excellent problem solving and time management skills

• Ability to work under pressure and make sound decisions

• 1-3 years experience working with Enterprise Customers

• Education: university degree or college diploma in a computing-focused discipline

• Fluency in languages (other than English) would be an asset

Compensation: Base Salary $40,000 to $60,000 plus a bonus

Location: Toronto